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One-page project proposal

A one-page project proposal template: the problem, proposed solution, cost and effort, expected outcome, and the decision you need by when.

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# Self-serve password reset **Proposed by:** Meera, Support Engineering · **Date:** 2026-09-04 ## Problem Password resets are our #1 support ticket category - 1,200 tickets a month, 14-minute average handle time, and a 6-hour queue overnight when no agent is on shift. ## Proposed solution Add a self-serve reset flow gated by email plus SMS verification, reusing the auth service's existing token issuance. No new infrastructure - it's a new route and two email templates. ## Cost and effort One engineer, three weeks. No new vendor spend - reuses existing SMS credits, roughly $40 a month at current volume. ## Expected outcome Ticket volume in this category drops by an estimated 70%, freeing about 140 support hours a month and closing the overnight gap entirely. ## Decision requested Approve the three-week build and give Support Engineering priority on the shared auth service for that window. Please respond by Sep 12.

How to use it well

  • →Cut everything that isn't the problem, the fix, the cost, and the payoff - a proposal that needs a second page is asking the reader to schedule a meeting instead of deciding.
  • →Put a number on the problem and a number on the outcome. "This is annoying users" gets deferred forever; "1,200 tickets a month, projected to drop 70%" gets a yes or a no.
  • →Name an actual date in the decision line. Without one, a one-pager that everyone agrees is "a good idea" quietly never gets approved.

Part by part

## Problem
Problem before solution, deliberately. A proposal that opens with what to build invites debate about the approach before anyone agrees the problem is worth solving.
## Cost and effort
Stated before the outcome, so the benefit is read against its price. Reversing them makes every proposal look worthwhile.
## Decision requested
The section that makes it a proposal rather than a document. Without a named decision, it circulates, gets nodded at, and nothing happens.
Please respond by {{decide_by}}
A date. A decision request with no deadline is deferred indefinitely, because deferring is always the cheapest response.

Common mistakes

  • Leading with the proposed solution.

    Readers evaluate the approach before they have agreed there is a problem, so the discussion becomes technical when it should be about priority. Problem-first reorders the whole conversation.

  • Omitting the decision requested.

    Turns a proposal into a document. People read it, agree it is interesting, and nothing changes — because nobody was asked for anything specific.

  • Writing four pages instead of one.

    The length constraint is what forces the argument to be sharp. A long proposal is read by fewer people and decided on more slowly, which is the opposite of what it is for.

Questions

Why does it have to fit on one page?

Because it has to be read by busy people in one sitting. The discipline of fitting also exposes a weak case — an argument that needs four pages usually has an unresolved problem in it.

What makes a good decision request?

One that names the decider, the choice and the date: approve two weeks of engineering time by Friday. Approve this plan is not a decision request, because it does not say what approving costs.

Should I include alternatives?

Briefly, in the solution section, with why they lost. A proposal presenting one option reads as advocacy and invites the question about alternatives anyway.

What if the answer is no?

Then it cost a page and a week rather than a quarter. That is the actual value of the format — cheap enough that being turned down is a normal outcome rather than a wasted effort.

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