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Complaint to a company
A consumer complaint that states the facts, the order reference, the exact remedy you want, and a deadline for a reply.
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SubjectComplaint regarding order EA-88213
Dear Everline Appliances Customer Service,
I'm writing about order EA-88213, placed on 12 August 2026. The washing machine arrived with a cracked door panel, and the replacement part your support team sent doesn't fit this model.
To resolve this, I'm requesting a full replacement unit, not another mismatched part. I'd appreciate a response by Friday 11 September.
My contact details are below if you need more information.
Regards,
Meera Nair
meera.nair@email.com, 98765 43210
How to use it well
- →Lead with the reference number and date — the person reading triages by whether they can pull up the order in ten seconds, not by how aggrieved you sound.
- →State the remedy you actually want (refund, replacement, credit) rather than just the problem; unspecified complaints get generic apologies instead of resolutions.
- →Put a real but reasonable deadline in writing — it gives you a clean point to escalate from if nothing happens, without reading as a threat.