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Refund request email
Request a refund with the purchase facts, the exact amount, and exactly where the money should be sent back to.
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SubjectRefund request — order #NT-4521
Hi Northstar Traders team,
I'm requesting a refund for order #NT-4521, purchased on 3 August 2026 for ₹6,499. The jacket I received is the wrong size, and the exchange window has already closed.
Your return policy states a refund applies when an exchange isn't possible, which is the case here.
Please refund the ₹6,499 to the original card ending 4471. Let me know if you need anything else from me to process this.
Thanks,
Devika
How to use it well
- →State the reason as a fact ("arrived damaged," "duplicate charge"), not a complaint — refund teams process facts faster than frustration.
- →Cite the policy only if you actually know it applies; guessing at policy language you haven't read undermines an otherwise solid request.
- →Name the exact amount and where it should land — a refund request without payment details just generates a reply asking for them.