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Thank-you email after help
A genuine thank-you for a colleague's help — what they did, what it made possible, and an optional line to their manager.
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SubjectThank you for covering my clients this week
Hi Tom,
Thank you for stepping in on the Whitfield account with two days' notice — you kept the renewal on track when I couldn't be there. I know that took extra time, and I wanted you to know it made a real difference.
I've mentioned it to Sarah as well, since I think it deserves more than just my thanks.
Thanks again,
Alicia
How to use it well
- →Name the specific thing they did, not just "thanks for your help" — specificity is what makes the thanks land as genuine rather than reflexive.
- →Say what their help made possible, not just what it cost them — the outcome is what makes it worth doing again.
- →CC their manager only when you'd be comfortable saying the same thing to that manager's face; a surprise cc can read as performative.