Generate an FAQ from pasted documentation
Paste in product or policy documentation and get an FAQ phrased the way users actually ask, with every answer traceable to the source text.
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Your prompt
Model-agnostic — works in Claude, ChatGPT, Gemini or any AI chat.
Why this prompt works
- →Instructing questions to be phrased the way users actually ask, rather than mirroring the doc's section headers, is what makes the FAQ searchable and useful instead of just a reformatted table of contents.
- →Restricting answers strictly to the pasted text — explicitly overriding the model's general knowledge of similar products — is the core anti-fabrication move for FAQ generation, where plausible-but-wrong answers are the main risk.
- →The "Not covered by current docs" bucket turns an invisible documentation gap into a visible one, which is useful to the person maintaining the docs, not just the eventual reader of the FAQ.
Part by part
- the way a real user would phrase it (casual, specific)
- Users search in their own words, not in the vocabulary of your documentation. A question phrased in internal terms is unfindable by the people who need it.
- using only information found in the source text
- The core constraint. An FAQ that mixes in general knowledge about similar products states things about yours that may simply not be true.
- do not add anything from general knowledge about similar products
- Repeats the constraint in the specific form it is usually violated — plausible defaults borrowed from competitors.
- Not covered by current docs
- Turns the exercise into a documentation audit as well as an FAQ. The gaps it surfaces are often more valuable than the answers.
Common mistakes
Write an FAQ for our product.Without source documentation, every answer is inferred from how similar products usually work. The output reads authoritative and is a description of an imagined product.
Turn this documentation into an FAQ.Without the phrasing instruction, the questions mirror the document's own headings — "What is the authentication flow?" rather than "Why do I keep getting logged out?". Nobody searches in the first form.
Write an FAQ covering common questions.Common invites generic questions about pricing and support that your docs may not answer at all. The useful questions are the ones specific to how your product actually behaves.
Questions
Why does question phrasing matter so much?
Because it determines whether the answer is findable. People search with symptoms and plain words; documentation is organised by feature and system name. An FAQ is the bridge, and it only works if it uses the reader's vocabulary.
What should I do with the not-covered list?
Treat it as the highest-value output. Those are questions users will ask that your documentation cannot answer, which makes it a prioritised list of what to write next.
Why forbid general knowledge?
Because the plausible default is frequently wrong for your product. An answer stating that you support SSO, because most products in your category do, is a support ticket and a credibility problem rather than a helpful answer.
How many questions is the right number?
As many as the source genuinely answers, grouped into a handful of categories. Padding an FAQ to a target length reintroduces exactly the invented answers the constraints exist to prevent.